Need help?
Frequently Asked Questions
Looking for answers to all your fragrance-related queries?
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
How do I browse and shop for fragrances on your website?
You can easily browse and shop for fragrances using our user-friendly search and navigation tools. Simply click on the "Shop" tab to explore our collection, or use the search bar to find specific scents.
Do you offer samples of fragrances?
Yes, we offer fragrance samples of many of our products. You can order free samples to test and experience the scents before committing to a full-sized bottle. Just pay the delivery charges and make a right decision before the purchase.
Can I return or exchange a fragrance if I'm not satisfied with my purchase?
We want you to be completely satisfied with your purchase. Please refer to our Returns and Exchange policy for details on how to return or exchange a fragrance if it doesn't meet your expectations.
Are your fragrances authentic and of high quality?
Absolutely! We source our fragrances from reputable brands and designers. All our products are guaranteed to be authentic and of the highest quality.
What types of fragrances do you offer?
We offer a diverse range of fragrances, including perfumes, colognes, and more. Our collection includes scents for men, women, and unisex options.
How can I stay updated on new arrivals and promotions?
To stay informed about our latest arrivals, promotions, and exclusive offers, you can subscribe to our newsletter. You can also follow us on social media for updates.
How can I contact your customer support team if I have questions or issues?
Write a clear and concise answer to guide your customers.You can easily reach our customer support team through the "Contact Us" page on our website. We are here to assist you with any inquiries or concerns you may have
What does same-day delivery mean at The Scent Library Official?
We offer the fastest perfume delivery in UAE. If you order before 4 PM you will experience the same day delivery within 2 hours anywhere in UAE.